This award is given by our workforce of experts to products that we predict demonstrate Specifically good quality in terms of fulfilling The present demands on the B2B and SaaS marketplaces and support businesses with reliable and economical alternatives. As a completely ITIL-compliant service desk and asset administration software program, Samanage gives a whole range of IT built-in alternatives, both equally for big enterprises and little, medium companies.
Samanage boasts a feature-wealthy suite tailor-made to streamline IT operations, from incident management and asset monitoring to awareness foundation and self-assistance portals. Its intuitive interface and seamless integration capabilities allow it to be a lovely choice for organizations looking for to optimize their IT help processes.
By opting for a cloud-centered Answer, corporations can take advantage of lessened infrastructure and maintenance expenditures, as well as seamless updates and scalability. On top of that, the possible productiveness gains and operational efficiencies achieved by way of streamlined IT provider administration processes can lead to significant long-phrase cost financial savings.
Among the vital modules and abilities of Samanage are incident administration, difficulty administration, transform administration, asset administration, and information management. These modules function in tandem to provide a centralized System for tracking, resolving, and protecting against IT problems, even though ensuring effective asset lifecycle management and understanding sharing throughout the Business.
“We have now loads of laptops being used by sales on area so aquiring a stable cloud asset tracker will help”. A different procedure director also stated that Samanage helps him to arrange and plan updates and upkeep even whilst he focuses on program advancement.
In the meantime, the asset administration provides you with a full look at on the asset’s lifecycle from its invest in to disposal. It pays to trace business laptops and cell units through Team Policy or Domain Login Scripts particularly when you’re implementing a BYOD (deliver your personal system) plan. It is possible to speedily see critical knowledge about the asset, for instance, efficiency, location, and specs.
The Dashboard delivers rapid insights on all IT-similar incidents across your organization. Values are presented in graphs, metrics, and important efficiency indicators (KPI) to help you supervisors and executives get the big photo devoid of scouring by details piles.
You’ll manage to read through more details on the highest capabilities of Samanage later On this assessment. There may be also a piece dedicated to our job interview with the corporation’s CEO who answered some of our questions relevant to the app’s usability and long term strategies for its development.
Your IT support may also doc finest tactics and common concerns and cull them into FAQs Within the Samanage’s Expertise Foundation. This by yourself can check here minimize resolution workload so IT aid can concentrate on fixing additional elaborate troubles.
Eradicating the chaos of various Option necessities, Samanage shoppers can confidently and simply assess incidents, initiatives, and assets in only one area.”
Most likely a result of the intended demographics, almost all reviews of the software program platform originate from Laptop or computer specialists who possibly at present function within an IT Division or have at some point from the modern previous. This is sensible Given that conclude-users wouldn't have Considerably use for this kind of program. A few reviews also came from administrators who ended up amazed With all the way that Samanage streamlined functions inside their firms. Ticket visibility was probably the most complimented facet of the software program by these reviewers. Agents will be able to see tickets quickly after they're posted to Samanage's board. Though this might not seem like a remarkable challenge, it appears that evidently Lots of individuals have been pretty impressed with it due to the fact their older ITSM platforms had been Substantially slower. Two or three reviews from agents described that they hadn't dropped a ticket considering that switching to this System. That might have a little something to perform Along with the act that it tends to be easier to establish custom made code for it. A number of IT experts who needed to produce code for his or her company's functions described which they felt the API was documented very effectively. They also favored that the original OCS-NG agent was changed by a custom a single created on Ruby. Individuals who have to take care of more than one sort of software System for his or her put of business enterprise appreciated The reality that the more recent Ruby-based mostly agent can acquire details from Windows, OS X and GNU/Linux systems equally.
Expertise Administration: Capture and share institutional information by means of a comprehensive knowledgebase, facilitating self-company and reducing help workload.
“Could be the Personal computer plugged?” It can be tech assist’s most hated matter: the mundane duties of consistently addressing a similar issue or issues that may be fastened working with, well, typical feeling. IT ought to focus on authentic not trivial issues, like server crashes or technique bugs.
A further prevalent trouble solved by the vendor is higher services Price. Gordon stressed The reality that Samanage help staff is usually available to assist its consumers.
In the subject of months, we have been in a position to streamline our support requests and supply flows by delivering All people–the massive manager to support brokers to rank and file throughout departments–better visibility of their requests. Likewise, an agent can rapidly increase a ticket by simply clicking the “+” button over the interface.